Customer Billing Support

If you need assistance with obtaining your already existing username and password that has not yet expired, please click here - login with your email and credit card # ...or subscription ID, and click the search button.

You will be taken to your billing account, where you can retrieve your login credentials.

We use the services of one of 2 billing companies to process your membership subscription. CCBill is our PRIMARY billing processor and Segpay is our SECONDARY billing processor.

Be sure to check your email receipt to make sure you are contacting the correct customer service department and billing company.
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CCBILL Online Customer Support:
Hours: 24 hours a day, 7 days a week, 365 days a year.
Toll-Free Phone: 1-888-596-9279
Email: consumersupport@ccbill.com Fax: 480-449-8820
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SEGPAY Online Customer Support:
Click here for Online Customer Support.
By Telephone: US & Canadian Residents: 866-450-4000
Direct Dial Number: +1-514-788-5368 By Email: Help@SegPay.com